SHIPPING

www.izima.gr ships using ELTA COURIER – PORTA PORTA for Greece and for all countries of Europe.
All shipments destined for countries inside and outside the European Union, are accompanied by an invoice declaring the value of the merchandise.

SHIPPING COSTS

Shipping costs within Greece are 5,00 € and free shipping is available for orders over 55,00 €.
For European countries shipping costs are 17,00 € and free shipping is available for orders over 100,00 €.
Shipping costs for countries outside Europe are defined by the shipping companies and is fully borne by the buyer.

ORDER PROCESSING

Orders are usually processed and shipped out within 48 hours from receipt. Order processing begins at the time you receive your order confirmation email . During sales or special promotions, processing times may be longer.
When your order has shipped, you will receive a Shipping Notification email from us containing your order number and the tracking number of your shipment. With this number, you can access the tracking page of our shipping partner to monitor the progress of your package as it is in transit to you.
Once an order has shipped, it MUST be accepted upon delivery. All fees incurred by any order refused upon delivery will be the responsibility of the client--including but not limited to: the cost of re-entry, customs fees and duties (for shipments outside the EU). Said fees will be deducted from any refund or store credit due the client.

PRE-ORDERED ITEMS:

Pre-Ordered items will be shipped as soon as they are made in our store. The full price will be deducted the same day in which the order is placed, despite the postponed shipment date.

PRODUCT AVAILABILITY ISSUES

Some items require more time to ship out than described above so please check the shipping status of each product (in the product information page) if quick delivery is a critical aspect when placing your order.

DIFFERENT SHIPPING STATUS ITEMS

In case your shopping bag includes items with different shipping statuses additional shipping charges will apply in case of multiple shipments

DELIVERY ESTIMATE

Estimated delivery time: 3-5 days, unless there is different information on the specific product.
Please note,

• Couriers do not make deliveries or pick-ups on Sundays and Greek holidays.

If the package is not successfully delivered to the Client’s address due to a lack of cooperation from the Client (wrong telephone number, wrong address, absent at address, non-compliance with import regulations) as per the www.izima.gr commercial agreement, the package may risk being sent back to Greece and the shipping cost is fully borne by the buyer.

• www.izima.gr cannot be held responsible for delays in shipments caused by weather conditions, international customs issues or any other circumstances beyond the control of www.izima.gr

For any inquiries please contact our Customer Care Team at customercare@izima.gr or call us : 0030 210 3636578

Thank you for shopping with us at www.izima.gr